Guaranteed Communication Quality
About the Guaranteed Communication Quality category:
The telecommunications industry is frightfully behind most other industries from a consumer point of view when it comes to any sort of guarantee of the quality of connection they can experience.
Without any sort of guarantee, communications providers are under no onus to carry a transmission with any degree of quality, or at all, whether it be a VOIP call, an email, or an SMS message.
The Freedom of Communication Project advocates a set of standards of different minimum qualities which communications providers must adhere to for voice, data, and other modes of communications; In these standards, there must also be provision for notification of communications failure or downtime, and also retribution for these failures.
Archive for the ‘Guaranteed Communication Quality’ Category
Phone companies using bait and switch
Posted by Laurei in Guaranteed Communication Quality on November 29th, 2009
A recent interview on Twisted Wire about prepaid phone companies has highlighted an area of some concern;
It seems that a standard practice in the pre-paid phone card market is for companies to produce multiple cards under different brands, which, when initially released to market use premium “high quality” routes for call connection, and then gradually begin to use cheaper, lower quality routes when the card is popular with customers.
Of course, this is akin to bait and switch tactics, but without a standard of communication quality, this underhanded tactic seems legal.